WinVNC Installation and Operation Instruction

2 sample screens to show you how the support procedure works - User Screen Technician Screen

Follow the steps below to install and run WinVNC to enable remote support

Installation (one time) Configuration (one time) Initiate Remote Support

Installation (Windows OS)

Create a folder in your primary hard drive, name it WinVNC. If you are not sure which is your primary drive, create it in C Drive. (C Drive is assumed in the following steps)
Download WinVNC by clicking here, save it to C:\WinVNC.
After download is complete, run WinVNC.exe from C:\WinVNC.
Click Next on VNC Setup Wizard screen Screen
Check "I accept the agreement" and click Next on License Agreement screen (note: software is free) Screen
Click Next (use default directory if you are not sure) Screen
Click Next on Select Components screen Screen
Click Next on Select Start Menu Folder screen Screen
Uncheck both "Register and configure VNC Server for Service-Mode" & "Start the VNC Server in Service-Mode" and click Next on Select Additional Tasks screen Screen
Click Install on Ready To Install screen Screen
Click Next on Information screen Screen
Click Finish and basic installation is complete Screen

Configuration (Windows OS)

Select Run... under the Windows Start menu, type in
"C:\Program Files\RealVNC\VNC4\vncconfig.exe" -user and click OK Screen
Click on Set Password on VNC Server Properties (User-Mode) screen Screen
Type in a password and confirm it, then click OK. IMPORTANT: Remember the password. Screen
Select the Desktop tab, uncheck all 3 options - "Remove wallpaper", "Remove background pattern" and "Disable user interface effects". Click OK to save changes. Screen
Right Click anywhere on your Windows desktop and select New then Shortcut Screen
In the location field on Create Shortcut screen type in
"C:\Program Files\RealVNC\VNC4\winvnc4.exe" -noconsole and click Next Screen
In the name field on Select a Title for the Program screen type in
Start Remote Support and click Finish Screen
You should now have a new icon on your desktop called "Start Remote Support"

Initiate Remote Support

Locate the Start Remote Support icon on your desktop and double click on it.
Visit this site again and record your ip address 38.103.63.16 (the IP address assigned to you changes quite often)
Pass your IP address and password over the phone to the Active Improvement technician supporting you
Sit back and enjoy the show
The technician will shut down WinVNC when the work is done

Router/Firewall

Port 5900 (default) needs to be opened for WinVNC to work through a router/firewall