Remote Computer Support |
Computer problem? With remote support
- Receive immediate service. No more waiting for a technician to turn up at your doorstep or lugging your computer to a computer repair shop
- Save money! Billing is charged by the minute ($1.00/min). No minimum charge.
- Receive the Active Improvement No Risk Guarantee: If Active Improvement cannot provide a satisfactory solution for your computer, training or web design need, all service fees will be waived!
Depending on the operating system on your computer, please select one of the following support method
WinXP Pro
- Follow this link to enable Remote Desktop
- Open port 3389 if you are using a router or Bellsouth DSL modem
- Disable Windows Firewall and any other third party firewalls (e.g. Norton, McCafree, ZoneAlarm)
- Pass your ip address (38.103.63.16), user name and password over the phone to the Active Improvement technician supporting you
Other Windows Operating Systems
- If you have a GoToMyPC account and would like to utilize this, please inform the technician supporting you
- Otherwise, follow this link to install and enable WinVNC, a remote computer support software
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